Terms of Service
Last updated: July 2026
These Terms of Service ("Terms") govern your access to and use of the website neobay.co and the services provided by Neobay LLC ("Neobay", "we", "us" or "our"). By accessing our website or engaging our services, you agree to these Terms. If you do not agree, please do not use our website or services.
1. Services
Neobay provides marketing and client-acquisition services, including advertising management and funnel building, for Ecommerce brands, coaches and consultants. The specific scope, deliverables, fees and duration of any engagement are set out in a separate written service agreement between you and Neobay. In case of conflict, that agreement prevails over these Terms.
2. Eligibility
You must be at least 18 years old and have the authority to enter into a binding agreement on behalf of yourself or the business you represent.
3. Bookings and communications
When you book a call or contact us, you agree to provide accurate information. Booking a call does not create a binding engagement until a service agreement is signed by both parties.
4. Fees and payment
Fees, payment schedules and any performance-based terms are defined in your individual service agreement. Unless otherwise agreed in writing, fees are non-refundable once services have been rendered.
5. Performance guarantee
Any performance or return-on-investment guarantee that we communicate applies solely under the conditions, metrics and time frame defined in the applicable service agreement. Marketing results depend on many factors outside our control, and no specific outcome is guaranteed beyond what is expressly stated in that agreement.
6. Intellectual property
All content on this website, including the Neobay name, logo, text, graphics and design, is the property of Neobay LLC or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute or create derivative works without our prior written consent.
7. Acceptable use
You agree not to misuse the website, including by attempting to gain unauthorized access, interfering with its operation, or using it for any unlawful purpose.
8. Third-party services
Our services may rely on third-party platforms (such as advertising networks and analytics tools). We are not responsible for the availability, policies or actions of those third parties.
9. Disclaimer of warranties
The website and its content are provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose and non-infringement.
10. Limitation of liability
To the maximum extent permitted by law, Neobay LLC shall not be liable for any indirect, incidental, special or consequential damages, or for any loss of profits or revenue, arising from your use of the website or services. Our total liability shall not exceed the amount you paid to us for the services giving rise to the claim.
11. Indemnification
You agree to indemnify and hold harmless Neobay LLC and its members from any claims, damages or expenses arising from your breach of these Terms or your misuse of the website or services.
12. Governing law
These Terms are governed by the laws of the State of Florida, United States, without regard to its conflict-of-law rules. Any dispute shall be subject to the exclusive jurisdiction of the competent courts located in Florida.
13. Changes to these Terms
We may update these Terms from time to time. The updated version will be indicated by the "Last updated" date at the top of this page. Continued use of the website after changes constitutes acceptance of the revised Terms.
14. Contact
For any question about these Terms, contact us at hello@neobay.co.